PACE of Southeast Michigan is a unique health insurance plan and health care provider, offering comprehensive, wrap-around medical services for their older adult participants. Through their interdisciplinary team, PACE provides a broad range of services that are medically necessary for a participant’s well-being. These include at-home healthcare, mental health services, and even transportation.

One of PACE’s key support programs is the Community Giving Fund, which provides emergency financial assistance to PACE participants. Currently, the Community Giving Fund requests are being managed through spreadsheets, email communication, and manual reconciliation.

Our Community Giving Fund Database and AI Workflow automates the process through an easy-to-use internal web application. Our software enables PACE employees to distribute help and care to people who need it easier than ever before.

When social workers log in to the system, they submit requests using the intake form and view a dashboard of their most recent applications. Once the request is submitted, an approver logs in to approve it on their application page.

Similarly, when finance staff log into the system, they view a dashboard of requests that need action. Additionally, they can generate audit-ready logs as necessary from an internal reporting system.

Our software enables employees to ask questions about participants using the AI chatbot and receive clear and accurate answers from a centralized database.

The front end of our web application uses React, TypeScript, Vite and Bootstrap. The back end is built on Django using Python with PostgreSQL managing the requests database and a local LLM powering the chatbot.