United Airlines, Inc. is a leading American airline headquartered in Chicago, Illinois. In 2019, United Airlines operated 4,900 flights a day from 362 airports. Running an airline requires diligence in all logistical and technical aspects to ensure the best flight experience for “Every customer. Every flight. Every day.”

Within United Airlines, the Technical Operations Quality Assurance division plays a vital role in meeting United Airlines’ shared goals of efficiency, reliability, and safety.

To accomplish this, the United Airlines Quality Assurance team conducts live audits to ensure all equipment and services are maintained according to Federal Aviation Administration (FAA) standards. However, current audits require handwritten documents that are hard to keep track of and difficult to share.

Our Audit Management System enables quality assurance administrators to create new audits and assign them to their respective auditors more easily. Our system also provides auditors with a solution to have electronic access to audit documentation on their mobile devices.

Our system recreates digital versions of forms used by auditors, which facilitates easier editing, saving, and submission of audit documentation. Additionally, our mobile application facilitates real-time access to the device’s camera to easily photograph and attach evidence, such as photos and notes to audit forms. Web scraping of the FAA website is included as well, to relay even more information to users of our system. The time of auditors is valuable, and our system enables them to perform their duties in an efficient manner in order to reduce errors and simplify the auditing process.

The front end of our application is written in Swift for iOS integration. The back end is hosted on Amazon Web Services (AWS). Python performs FAA website scraping and stores updated data on a MySQL database hosted through AWS.