CSE498, Collaborative Design, Fall 2020
Computer Science and Engineering
Michigan State University

Microsoft is an American multinational technology company that manufactures, licenses, supports, and sells computer products and services. Since its founding in 1975, Microsoft has been listed as one of the ‘Big Five’ technology companies. They boast the second highest valuation of any company in the world at over $1 trillion.

Microsoft Intune is a cloud-based endpoint management system that allows Microsoft clients to securely manage their devices and private information. This tool simplifies the modern workplace, allowing employees to use their personal devices to access private corporate resources in a secure manner.

As Intune grows and is being adopted by more and more people, it has become harder to gather and analyze user feedback about the successes and failures of Intune. Additionally, many users have taken to posting on public forums about their experience with Intune, which provides a valuable source of feedback for Microsoft.

Our Feedback Analysis Hub for Microsoft Intune collects data related to Intune from public forums, such as Twitter and Reddit, in one central hub to be analyzed. This collected data provides Microsoft engineers with feedback on features and bugs that can improve the Intune experience for customers.

Using our hub, Microsoft employees can filter feedback by sentiment, keywords, and date. They can also analyze data through graphs and charts based on the data. This new source of feedback helps Microsoft quickly stay in touch with the needs of their customers.

The Feedback Analysis Hub is deployed through Microsoft Azure. Our data is stored through an Azure SQL server and is pulled to the website through PHP. The data is shown on the user interface using HTML and CSS. Graphs and visualizations are created through Power BI.