CSE498, Collaborative Design, Spring 2015
Computer Science and Engineering
Michigan State University

Auto-Owners Insurance, a Fortune 500 company founded in 1916, is the 15th largest insurer in the country. Auto-Owners is known for its exceptional financial strength and customer service among the nation's largest insurers.

The experience of a loss of any kind can be a very difficult time. Auto-Owners is committed to providing its policyholders with claim service that is as simple and as stress free as possible during these difficult times.

Using our Claims First Notice of Loss Application Auto-Owners’ policyholders can submit their initial claim information, called their “first notice of loss,” using their mobile phones at any time and from anywhere.

Our application supports both home and automotive claims. Policyholders can attach photos, location data, damage descriptions and audio. Nearby emergency services can be located and contacted. Policyholders can communicate directly with Auto-Owners customer service representatives.

Our software system includes a separate web application that independent Auto-Owners agents use to view claims submitted through the mobile application. Agents set notification preferences specifying how they would like to be notified about claims. The agents can choose between email, text message and automated voicemail notifications.

Our Claims First Notice of Loss Application is a cross-platform CSS, HTML and JavaScript mobile application that submits data to a Django web service. The claim data is stored in a MySQL database.